Warranty Service

Warranty Portal

Warranty Portal
If you have not received the email to set up your warranty portal or have any questions once accessing the site, please feel free to call or email us for further assistance.

The care and maintenance of a new home is a continual process. If you ever have an issue with your new SunCoast home, please let us know. We work to analyze and correct any issue arising from materials or workmanship. Our reputation is built on responsive service and we continue to stand behind the high value promise of each and every home we build.

Warranty Procedures

ALL WARRANTY CLAIMS MUST BE ENTERED ONLINE
No warranty claim will be considered unless entered into SunCoast Builders Group Online Warranty Portal with a picture of the issue. Each claim must be entered separately. This allows SunCoast to assign a warranty claim number to each issue and track with individual subcontractors.

Non-emergency Issues
It is natural for your home to settle after construction. We allow for one heating and cooling cycle to occur. You may discover issues with the new home. For example, it is natural for caulk to separate. Please mark any issues you discover on your 11 month walk through. Please note the issue, location of the issue, date the issue was first discovered. Homeowners must enter all 11-month warranty claims online by the 11th month of home ownership. 

  • Builders One Year Warranty covers all major components except landscape and appliances.
  • Appliances have manufacturer warranties – please complete manufacturer warranty registration and send to manufacturer. Report appliance issues directly to the manufacturer.
  • NO LANDSCAPE IS WARRANTIED. Homeowner must water all grasses, shrubberies, vegetation and plantings. It is the Homeowners responsibility to establish grass at all seeded/strawed areas and maintain pine straw/vegetation on sloped areas. You will have run-off issues if you do not maintain these areas.


Please note the most common corrective actions that are included during your one-year builders’ warranty: 

  •  Interior caulking issues that are 1/8th of an inch in width will be handled at one time during the 11-month repair period. 
  • Concrete cracking will occur. Non-structural cracks over 1/8th of an inch will be sealed one time during the 11-month repair period. 
  • Termite Repair and Retreat Bond is for 1 year. Renewal is the buyer’s option. 

Emergency Issues
Homeowners may contact major mechanical services (electric, plumbing and HVAC) directly in case of an emergency. However, also notify SunCoast of all emergency issues. Notification is done by inputting warranty claims to SunCoast’s Online Warranty Portal. Only Emergency Issues are addressed by SunCoast before the 11th month of Home ownership.

For Emergency Issues on major mechanical items, please contact the mechanical company directly. 

HVAC Issues:
AYR Services 239-297-3484
Email: ayrservicesllc@gmail.com

Electrical Issues:
On-Line Electric 813-486-3618
Email: onlineelectricswfl@gmail.com

Plumbing Issues:
Blue Diamond Plumbing 239-462-2229
Email: ayme@bdpinc.net